FAQ

What's the deal with pre-orders?
When our store opens on August 21st, it will be our first time selling merchandise so we want to make sure we play it safe, so we're opening pre-orders on t-shirts so we know exactly how many to order! Crewmate Plushies are also for pre-order but we have already ordered a certain amount so it's first come first serve!

How long are pre-orders open for?
This first pre-order opens August 21st at 12pm PDT and will close August 28th 11:59PM PDT

When will my order ship out?
Because of what is going on in the world, things are moving a bit slower and more cautiously so please excuse the delays! We anticipate orders being shipped out by September 18th-25th at the earliest! If they're shipping out earlier, hurray!

Will you be releasing different merch in the future?
Yes, we'd love to and plan on doing so, please stay tuned!

Do you ship to _____?
Yes, we ship to just about everywhere that USPS will ship!

Can you tell me the shipping rate on my order?
Shipping rates vary by your location and the size of your order.

The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order. When you reach the checkout page, you will see a drop down menu with different shipping options and their costs for your exact location and order.

Can I exchange this clothing for another size? What about if I already placed an order for another size, can I return this?
We can definitely help you out with an exchange or return. To get the ball rolling on that you can ship the items back to us here:

PMC Fulfillment Warehouse
Exchanges/Returns
9660 153rd Ave NE
Redmond, WA 98052

Once it arrives here and we have a chance to process the return, we'll either ship out the exchanged items to you or send you an email with the return details. Let us know if your shipping address has changed since the initial order and do note that including your order number in or on the return package along with a brief note will speed up processing immensely.

I placed an order using Standard International Shipping and my tracking isn't updating. What gives?
This is a new shipping method for our store that makes use of a shipping consolidator. Essentially what happens is we package up your order, then stick it in a big box with other orders headed to a similar location. Then that package is shipped off to our consolidator. Unfortunately this shipping method doesn't support tracking. Your package should be safely en route. We give this shipping method a window of 3-5 weeks to arrive from the date they are shipped out.

I'm an international purchaser, are customs fees included in my shipping total?
Your shipping total only covers the costs associated with getting your package delivered to you. Beyond that, some countries impose an extra duty on incoming purchases as they enter the country. If you are unsure about whether or not your country has such a duty, you may wish to confirm your countries import policy before purchasing, as these duties vary from country to country.

I have a question that isn't answered here, how can I contact you?
Of course! Just send an email to Customer Service: orders (at) innersloth (dot) com