I need my item sooner than your website states I will receive it.
We will always endeavor to get every order shipped out as fast as possible, usually within 2 weeks (due to COVID). Unfortunately, we cannot control the postal service or how quickly items are shipped outside of our standard fulfillment timeline. If you have a specific event or deadline coming up, please email us with your order number and we will do our best to coordinate with you.
What happens if my package gets returned to sender?
If we receive a returned package, we will attempt to contact you and reach a solution to ensure that you receive your order. In some cases, we may determine that it's safer for us to send it to a secondary address.
If I pay for priority/express shipping, do I get my order faster?
As a general rule of thumb, the more you pay for shipping, the faster you will receive it. However, please note there is a difference between shipping time and fulfillment time. Fulfillment covers the time it takes us to receive your order, pick the item(s), package the order, and prepare it for shipment. Shipping covers the time it takes for your package to travel from our warehouse to your door. We will always handle fulfillment as quickly as possible, but once a package is picked up by the postal service we have no control over how quickly it gets delivered to you.
What currency do you use?
All prices on our site are listed in USD.
Do you ship worldwide?
Yes! (Please note due to COVID this may depend on which countries have post offices and mail reception operating.)
Why is my post office charging additional fees to receive my order?
If you are ordering from outside the United States, you may be charged customs or duty taxes. Innersloth is not responsible for these charges as they are a result of your individual country's importing and tax laws. Please note that we cannot mark your order as a gift. If your items are not paid for, they will most likely be returned to sender and end up back at our warehouse. In these cases, we will refund you the cost of the merchandise, but cannot refund the shipping and handling fee.
The website is saying my address is wrong, but I definitely live here!
To prevent fraud, we use various forms of security and verification processes for online purchases. In rare cases, an address just doesn't cooperate with this. Try Googling your address and see if it suggests a different format or punctuation. If you still aren't having any luck, please email us and we will work together to find a solution.