We make every effort to deliver quality merchandise accurately and timely, but on the rare occasion that you might not be satisfied with your order we’ll stand by any product for material or workmanship defects for an entire year after the shipping date. So if an item is defective or was damaged in shipping or if anything else has caused you to be dissatisfied with your order, please contact us with your order number and the details of your concern and we will do everything we can to respond to you within 2 business days.
Used and non-personalized items in their original condition may be returned within 30 days of purchase for a full refund. Please return the items in the original shipping container with original packing materials to:
9660 153rd Ave NE
Redmond, WA 98052
If you are requesting an exchange for a different size or item, please contact us with the details of your request, including your Order ID. If an order is submitted but you want to change it, you will have to pay for the cost of returning the mistaken item (if the mistake is NOT on our side). When you return the item, we will ship out the replacement to you. This policy is active as of 2PM PST 11/10/2020.
Have questions? Please contact us for any help with your store order only. If your question is related to Among Us or Henry Stickmin and not the Innersloth Store, Customer Service for the store is unfortunately not able to assist, but please head on over to innersloth.com for helpful guidance and links.
We accept VISA, Mastercard, and Discover. Online orders may be executed with real-time credit card processing.
We’ll stand by any product that we ship for an entire year after the shipping date. So if an item is defective or was damaged in shipping, please contact us; we genuinely want to replace that item for you and will happily arrange an exchange for you FOR FREE.
Here’s some details about what we’re talking about:
Your return will be totally free. Innersloth will cover any shipping costs necessary to return the order and to ship a replacement to you.
If we cannot provide a replacement for a limited-edition item, we’ll provide the full value of the returned item in the form of store credit.
We’ll cover any material or workmanship defects but not products that were damaged through neglect or everyday use.
If you received the product broken or it does not work as intended, you’re covered.
If you’ve dropped your figurine or worn the print off of your tee through hundreds of washes you’re not covered, sorry.
The more details that you tell us, the quicker we’ll be able to help you. At the very least, make sure you include your order number and the email address that you’d like to use for our correspondence.
Items in their original condition may be returned within 60 days of purchase for a full refund. Please return the items in the original shipping container with original packing materials to:
PMC Fulfillment Warehouse
9660 153rd Ave NE
Redmond, WA 98052
Innersloth does collect some personal data in order to process your order. We do not share this information with any other party, nor will we.
Have questions? Need help? Contact customer service. orders (at) innersloth (dot) com
ATTENTION UNITED KINGDOM CUSTOMERS
Due to the changes in the United Kingdom’s VAT tax as a result of Brexit, as of 01/01/2021, we can no longer sell or ship any orders to the United Kingdom.
Sadly, there is no known timeline for when we will be able to resume shipping to the UK. We will continue to keep an eye on this issue and hopefully find a resolution so we can once again ship to our UK fans.